Terms and Conditions

Last updated: 20.08.2025

These Terms & Conditions apply to all services provided by Sophie Dupau (“I”, “me”) to clients (“you”). By working with me, you agree to the following terms.

1. Services

I offer digital marketing services including (but not limited to):

  • Website design and e-shops

  • SEO & SEM

  • Social media strategy and ads

  • Pinterest growth

  • Email marketing & automation

  • Content creation (copywriting, photo, video)

  • Coaching and consulting

2. Pricing & Payment

  • Most projects are billed at a fixed price, agreed before work begins.

  • Some projects may combine fixed pricing with hourly or daily rates.

  • For larger projects, I may request a 30% upfront deposit. The balance is due upon delivery of the final work.

  • For ongoing services, I send invoices monthly. Payments are due within 14 days.

  • Late payments: If a payment is overdue, I reserve the right to charge a CHF 30 reminder fee plus 1% interest per month on the outstanding balance.

3. Scope & Revisions

  • Each project includes one round of revisions, unless we agree otherwise.

  • Extra revisions or work outside the agreed scope will be billed separately.

4. Cancellation & Termination

  • If you cancel a project after work has started:

    • Any deposit paid is non-refundable, OR

    • I may invoice for the hours already worked if no deposit was paid.

  • I may pause or cancel a project if payment is not made, or if I don’t receive the information or collaboration needed from you.

5. Intellectual Property

  • Final ownership of the work transfers to you once full payment is received.

  • I keep the right to:

    • Show the completed work in my portfolio, website, or case studies.

    • Keep drafts, working files, or unused concepts.

6. Confidentiality

I treat all client information as confidential.

  • I will not disclose sensitive business or strategy details without your approval.

  • I may showcase the work I create for you (e.g. in my portfolio or case studies), but I will not share confidential or financial data unless you have agreed to it.

7. Liability & Guarantees

  • I apply best practices in all my work, but I cannot guarantee specific results (e.g. SEO rankings, sales numbers, ad ROAS).

  • I am not responsible for indirect or unforeseen issues that may arise, including changes to third-party platforms such as Google or Meta.

8. Governing Law

These Terms & Conditions are governed by Swiss law. Place of jurisdiction is Zurich, Switzerland.

Contact

If you have questions about these Terms & Conditions, you can reach me at:

Sophie Dupau

Rötelstrasse 104
8057 Zürich

✉️ bonjour@sophiedupau.com